Rental Questions

When should I pay for my order?

You are welcome to place your reservation as far in advance as you like.  We recommend that you place your order as soon as you know the details of your event so we may check the availability of your rental items and delivery/pickup dates. Equipment reservations are subject to product availability. Your order must be received and finalized a minimum of (2) business days prior to the delivery date for the order to be processed in our system. On occasion, we may be able to accommodate last-minute orders depending on availability, but that will incur a rush fee. You will need to call or visit our showroom in that situation to discuss your order.

How do I place a rental order?

You can place a rental order online at our website at your convenience. You can also call our showroom (240) 636 9903 or visit our showroom at 9635 Washington Boulevard, N., Suite A, Laurel, MD 20723, and our staff will help you through the process.

Do you deliver?

Yes! We will deliver your rental items to your home, business, or other location. Delivery rates vary depending on location, the volume of equipment rented (if multiple trucks are needed), delivery location, and other order specifics. Our sales and consulting team will review all details with you. Please contact us for additional information.

Do you set up rentals?

Items that require assembly such as tents, stages, and dance floors generally include set-up and tear down in the rental fee. Set-up and tear down of tables and chairs is available for an additional fee. These arrangements must be made prior to delivery on a case-by-case basis if time and labor permits. A site plan must be provided if you wish for us to set up tables and/or chairs. Please contact our event consultant team for details at the time of placing your order.

Do you have a showroom that I can visit?

Yes! We encourage you to visit our Showroom on 9435 Washington Blvd. N., Suite A, Laurel, MD 20723 to view our available inventory. Our Event Consultants will work with you to design and choose your rentals for your upcoming event. Please contact us to set up a Showroom appointment and meet with one of our Event Consultants.

Do I need an appointment to visit your Showroom?

You don’t need an appointment to visit our Showroom. However, we encourage you to make an appointment to assure that an Event Consultant will be available to work with you and discuss all the details of your event. Please contact us to schedule an appointment!

Is a deposit required for my order?

Once your order has been finalized with one of our Event Consultants we require a 50% deposit to confirm your order. Payment is due in full prior to the delivery date for your event. You can also place your order online and pay entirely. One of our Event Consultants will call you to finalize your order and answer any questions, you may have.

Do I need to clean flatware, China, glassware, and other food service items that I rent?

We will wash all china, glassware, and other food service items upon return. We use top-quality industrial-grade products to ensure the cleanliness of our rental products and to make sure they are ready for the next rental. We do require that all china, glassware, flatware, and other tableware items are returned rinsed and free of food or fluid. All china, glassware, and food service items should be put back into the provided crates/racks in which they were delivered.

Do I need to clean the linens I rent?

No. Please do not try to wash/launder the linens. We will wash all linens upon return. We do require that all linens are dry and free of debris, food, etc. If any of the linens are damp, please air dry before placing them in the provided return containers. Please place all linens in the provided bins/bags in which they were delivered.